A Business Analyst engages with people within a business to understand the needs of the organisation as well as the separate departments within that organisation. They also engage with external stakeholders, such as clients, to analyse feedback into the company’s service, function or products.
Findings from your engagement with these stakeholders will be analysed using data modelling in order to put forward suggestions for strategic and operational improvements. Potential improvements must be considered in relation to opportunities and potential risks, carefully weighing the pros and cons of implementation.
You will also need to identify the processes and information technology required to introduce your recommendations, and produce written documentation to support your work, report on your findings and present to stakeholders in a way that is easily understood.
When it’s time to implement your suggested improvements, it is your responsibility to work with senior management to do so. You will need to communicate the benefits of your recommendations across departments and help to address any uncertainty and concern. In addition, you will need to support colleagues and teams in making your recommended changes, including helping to resolve any issues that may be encountered during testing and implementation.
Lastly, you will be required to create plans and processes that allow you to evaluate the impact of the changes made. You will take responsibility for oversight, and report on your evaluation to management.