A Communication Networks Graduate with IT Support Experience is a versatile professional with expertise in networking, first-line support, and server management. I possess a strong foundation in configuring and troubleshooting network devices, managing secure LAN/WAN environments, and ensuring seamless IT operations. With hands-on experience in first-line support, excel in diagnosing and resolving end-user issues related to hardware, software, and connectivity while providing exceptional customer service and clear communication. My server support skills include managing user accounts, permissions, and group policies, administering virtual and physical servers, and implementing backup and disaster recovery solutions. Proficient in networking protocols, operating systems, and system administration tools, adept at addressing technical challenges, optimizing network performance, and ensuring system reliability. Known for problem-solving abilities, adaptability, and proactive approach, effectively bridge the gap between technical systems and user needs.
